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Our Services

With an accumulative eighty years in the alcohol industry business between them, Luke and Ross Smith know all about booze. 

 

Specialising in esoterica, independent vineyards and micro-distillers, no one is more qualified to pinpoint the missing link in your wine list or cocktail bar. Having a chat with the Drinksmiths can help you grow your business in the harsh hospitality industry and maximise your customer base. 

Special Orders at Drinksmiths:

At Drinksmiths, we are committed to providing our community with the best wines and spirits in the world, even if we have to bring them overseas ourselves.

 

With over twenty years of experience in the esoteric, we have the expertise and connections to source some of the strangest drinks. Drop us an enquiry below and tell us what you have been looking for, and we'll tell you if it's possible

Enquiry 

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Returns and Refunds Policy

If a product purchased from Drink Smiths is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will happily refund your money, or exchange for another item.

To make a claim under our faulty returns policy, please contact us online : orders@drinksmiths.com.au.

If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return.
 

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
 

Change of mind return

We will happily discuss a refund or an exchange if you have changed your mind on a purchase, provided that the product is:

  • returned within 30 days after it has been purchased,;

  • within its use by or best before date,

  • still in its original packaging (eg. when the product was sold in a carton, the carton is unopened),

  • not opened or damaged, and in a re-saleable condition.

  • Drinks that have been chilled then allowed to return to room temperature are often compromised in quality and not re-saleable. When purchasing for an event, please take this into consideration

How to return or exchange?

Please contact us by phone: 03 9531 1308, or orders@drinksmiths.com.au to discuss the available options. In the event that your product has to be returned to us, please allow 2-4 business days for your refund to be processed after the product has been received by us.

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