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Return and Refund Policy

Updated: Apr 15, 2023

Returns and Refunds Policy

If a product purchased from Drink Smiths is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will happily refund your money, or exchange for another item.

To make a claim under our faulty returns policy, please contact us online at:

If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

We will happily discuss a refund or an exchange if you have changed your mind on a purchase, provided that the product is:

  • returned within 30 days after it has been purchased,;

  • within its use by or best before date,

  • still in its original packaging (eg. when the product was sold in a carton, the carton is unopened),

  • not opened or damaged, and in a re-saleable condition.

  • Drinks that have been chilled then allowed to return to room temperature are often compromised in quality and not re-saleable. When purchasing for an event, please take this into consideration

How to return or exchange?

Please contact us by phone: 03 9531 1308, or to discuss the available options. In the event that your product has to be returned to us, please allow 2-4 business days for your refund to be processed after the product has been received by us.

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